NewTeleDoc Medical connects adult female patients across Australia with AHPRA-registered General Practitioners for prompt online UTI evaluation and management. Submit a 3-minute online request for a medical certificate ($15), an eScript refill ($25) or pathology referral ($25) for urine microscopy and culture, or book a telehealth consult ($49) for GP evaluation and antibiotic prescribing. If you experience fever, flank pain, or vomiting, immediate emergency care is required.
UTI Symptoms: Online Doctor Consultation
If you have symptoms of a urinary tract infection (UTI), such as burning when you urinate or needing to go often, you can speak with an AHPRA-registered Australian doctor online. The doctor assesses your symptoms and history and decides whether telehealth is suitable. If it is clinically appropriate, they can arrange next steps such as a urine test. A standard GP consultation is $49. UTIs are not suitable for telehealth if you have warning signs. In an emergency, call 000.
Related Telehealth Services & Resources
Common UTI Symptoms
A UTI is an infection in the urinary tract, most often the bladder. Common symptoms include:
- Burning or stinging when you urinate
- Needing to urinate often, often passing only a small amount
- A sudden, strong urge to urinate
- Cloudy or strong-smelling urine
- Pain or pressure low in your abdomen or pelvis
These symptoms can also be caused by other conditions, including some sexually transmissible infections (STIs), so it is worth having them checked by a doctor.
Causes and Risk Factors
Most UTIs are caused by bacteria from the bowel that enter the urinary tract. UTIs are more common in women, partly because the female urethra is shorter. Risk factors can include sexual activity, pregnancy, menopause, not drinking enough fluids, and holding on to urine for long periods.
When a UTI is Not Suitable for Telehealth
Some people need an in-person assessment or urgent care. See a doctor in person, go to an emergency department, or call 000 if you have:
- A high fever, or shaking and chills
- Pain in your back or side (below the ribs)
- Persistent nausea or vomiting
- Confusion, severe weakness or feeling very unwell
- Blood in your urine
- Symptoms that are getting worse quickly
Telehealth is also generally not suitable if you:
- Are pregnant, or think you might be
- Are male
- Are a child
- Have a urinary catheter, kidney problems or kidney stones
- Have a weakened immune system or other serious health conditions
- Have had several UTIs in a short time, or symptoms that came back soon after treatment
Your doctor decides whether a telehealth consultation is appropriate for you. If it isn't, they will tell you what to do next.
How an Online UTI Consultation Works
Get assessed by a registered GP in 4 easy steps.
Book Online
Choose a time and enter your details through our secure booking portal.
Tell Us About Your Symptoms
You'll answer questions about your symptoms, health history, allergies and current medicines.
A Doctor Assesses You
An AHPRA-registered doctor reviews your information and phones you to discuss your symptoms.
Next Steps
If clinically appropriate, the doctor can arrange a urine test or other follow-up. The doctor decides what is appropriate for you, and no outcome is guaranteed.
Tests and Follow-Up
A urine test can help show whether you have an infection and which germs are involved. Where clinically appropriate, a doctor can arrange a pathology referral for a urine test. A pathology referral is $25. Pathology fees at the lab may apply. See our pricing page.
If your symptoms don't start improving within a couple of days, get worse, or come back, contact a doctor again or see your regular GP in person.
Looking After Yourself
- Drink plenty of fluids.
- Don't hold on to urine for long periods.
- Ask a pharmacist before taking any over-the-counter product for symptom relief, especially if you take other medicines or have other health conditions.
- Don't take leftover medicines from a previous illness.
What Does It Cost?
Clear upfront fees with no surprise add-ons.
| Service | Price |
|---|---|
| Standard GP consultation | $49.00 |
| Pathology referral (if clinically appropriate) | $25.00 |
| Medical certificate, single day (if clinically appropriate) | $15.00 |
Frequently Asked Questions
Answers to common queries regarding online UTI consultations.
A doctor can assess your symptoms and decide whether telehealth is suitable. If it is, and it's clinically appropriate, they can arrange next steps such as a urine test. If it's not suitable, they will tell you where to get care.
Not always. A doctor decides what is appropriate for you after assessing your symptoms and health history.
It varies. If your symptoms don't improve within a couple of days, or get worse, contact a doctor or see your regular GP in person.
These situations usually need an in-person assessment or urgent testing, so please see your regular GP.
Yes, if the doctor considers it clinically appropriate. A single-day certificate is $15 and a multi-day one is $25. See our medical certificates page.
Yes. Some other conditions, including some sexually transmissible infections, can cause similar symptoms. A doctor will ask about this.
No. This is general information. If you are unwell, see a doctor, and in an emergency call 000. For free health advice 24 hours a day, you can call healthdirect on 1800 022 222.
Think you have a UTI?
Book online in minutes. A doctor will decide what is clinically appropriate for you.