Terms & Conditions

Last Updated: September 2026

EMERGENCY WARNING: NewTeleDoc Medical is NOT an emergency service. If you are experiencing severe chest pain, shortness of breath, sudden weakness or numbness, severe bleeding, or any life-threatening emergency, please call 000 immediately or attend the nearest hospital emergency department.

1. Agreement to Terms

By accessing or using the services provided by NEWTELEDOC MEDICAL PTY LTD (ABN 90 701 226 431) ("NewTeleDoc Medical", "we", "us", "our") via our website (www.newteledocmedical.com.au) or connected service platforms, you agree to be bound by these Terms & Conditions and our Privacy Policy.

2. Telehealth & Clinical Services Scope

NewTeleDoc Medical connects patients across Australia with AHPRA-registered General Practitioners. You acknowledge and agree that:

Telehealth consultations are delivered via phone, video, or digital asynchronous intake forms (where clinically appropriate).
Telehealth has inherent limitations compared to in-person care. The consulting doctor reserves the right to determine whether your medical concern is suitable for telehealth assessment.
If a consulting doctor determines that your condition requires a physical examination or urgent in-person medical care, they will advise you to seek treatment at an in-person clinic or emergency department.

3. Prescriptions & Controlled Medication Policy

Prescriptions issued through NewTeleDoc Medical are provided electronically as eScripts sent via SMS or email directly to you or your chosen pharmacy. Please note:

Controlled Substances Excluded: Consulting GPs will NOT prescribe Schedule 8 (S8) medications, Schedule 4D (S4D) controlled drugs, strong opioids, benzodiazepines, sleeping tablets, or anabolic steroids.
Clinical discretion rests entirely with the consulting doctor. Submitting a request or paying a fee does not guarantee that a prescription will be issued.

4. Fees, Payments & Refund Policy

All fees are displayed in Australian Dollars (AUD) and are payable at the time of booking or request submission via our secure payment platform (Halaxy):

Standard GP Consultation: $49.00
Repeat eScript Requests / STI Referrals / Pathology Requests: $25.00
Medical Weight Management Consultation: $65.00

Cancellation & Refund Terms

Before GP Review: If you cancel your request or appointment before a medical practitioner has commenced reviewing your intake form or consultation details, you are eligible for a full refund.
After GP Review / Service Completion: Once a doctor has reviewed your questionnaire, conducted a consultation, or issued a document (eScript, medical certificate, referral), fees are non-refundable, regardless of clinical outcome.
Ineligible Requests: Requests submitted for excluded controlled medications (S8/S4D) will be rejected and subject to an administrative cancellation fee.

5. Patient Account & Identity Obligations

You agree to provide complete, accurate, and up-to-date personal details (including full legal name, date of birth, and Medicare details) during registration. Misrepresenting your identity or requesting services on behalf of another individual without legal authorization is strictly prohibited.

6. Privacy & Data Hosting

We respect your privacy. All patient records, consult notes, eScripts, and personal health details are stored securely in compliance with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs) within Australian-hosted data centers managed by Halaxy.

7. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law, NewTeleDoc Medical shall not be liable for any indirect, incidental, or consequential damages arising out of your reliance on our platform or services. Nothing in these terms excludes your non-excludable rights under Australian Consumer Law.

8. Contact Information

If you have questions regarding these Terms & Conditions, please contact us:

NewTeleDoc Medical (NEWTELEDOC MEDICAL PTY LTD)
ABN: 90 701 226 431
Address: 118 King St, Bendigo VIC 3550
Email: info@newteledocmedical.com.au