Online GP & Telehealth FAQs Australia

We understand you might have questions about online doctor consultations and how NewTeleDoc Medical works. We've compiled a list of common questions and detailed answers to help put your mind at ease. If you can't find what you're looking for, please don't hesitate to contact us directly.

Common questions about NewTeleDoc Medical

NewTeleDoc Medical connects you with AHPRA-registered Australian doctors via video or phone for scripts, referrals, medical certificates, and general consultations, wherever you are in Australia.

Can I get a specialist referral during my telehealth doctor consultation?

Yes, our AHPRA-registered doctors can provide specialist referrals after a clinical assessment, if deemed appropriate for your condition.

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Can a NewTeleDoc GP provide a blood test referral?

Yes, our GPs can provide blood test referrals as part of your consultation if clinically indicated. Find More

How long does it take to get an appointment?

Appointment availability depends on the service and doctor availability. Many consultation types may be available on the same day. Select your preferred service and appointment time when booking.

What makes NewTeleDoc different or better than going to a traditional GP clinic?
NewTeleDoc Medical offers quick and easy access to healthcare from anywhere, saving you time and travel. We provide secure consultations using platforms like Halaxy, ensuring privacy and convenience that traditional clinics may not always match. Our services are accessible, efficient, and tailored to modern needs.

What concerns do people often have about using an online doctor, and how do you put their minds at ease?
Our consultations cover a wide range of services including GP consultations, medical certificates, eScripts, repeat prescriptions, specialist referrals, pathology and radiology referrals, mental health support, women's health, men's health, children's health, chronic disease management, and general medical advice.

Is my information safe when I use NewTeleDoc Medical?
Yes, your information is safe. We use secure systems like Halaxy to ensure the privacy and confidentiality of your medical data.

When will I receive an outcome?
Our aim is to provide a fast and convenient service. After clinical assessment, you will typically receive your outcome shortly. Exact timings can vary based on the complexity of your request.

Is NewTeleDoc private?

Yes, NewTeleDoc Medical is a private billing telehealth service. Medicare rebates are not available for our consultations.

Frequently Asked Questions

Find quick answers about online doctor consultations, prescriptions, referrals, and medical certificates across Australia.

General & Consultations

Who provides the telehealth consultations?

All consultations are conducted by qualified, AHPRA-registered Australian General Practitioners.

How much do telehealth appointments cost?

Standard GP consultations start at $49. Specific services like repeat prescriptions and STI test referrals are available for $25. For complete pricing, visit our Pricing & Fees page.

Is NewTeleDoc covered by Medicare bulk billing?

No, NewTeleDoc Medical is a private billing telehealth service. Consultation fees are paid out-of-pocket at the time of booking.

Prescriptions & eScripts

How do eScripts work?

If clinically indicated, your doctor will issue an eScript barcode directly to your smartphone via SMS. Present this QR code at any pharmacy in Australia to collect your medication.

Can I request a repeat prescription online?

Yes. You can request a repeat prescription online for $25 by submitting an online health review form.

Referrals & Medical Certificates

Are online medical certificates legally valid?

Yes. Under the Fair Work Act 2009, medical certificates issued by AHPRA-registered GPs via telehealth carry the same legal standing as those issued in physical clinics. Learn more on our Medical Certificates page.

Can I get pathology or imaging referrals online?

Yes. Following clinical assessment, our doctors can email PDF requests for blood tests, STI screenings ($25), X-rays, Ultrasounds, CTs, or MRIs accepted at collection centers nationwide.

Have a Question Not Answered Here?

Connect directly with an Australian GP or start your online consultation now.

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Ready to book your consultation?

Experience convenient and secure online medical care from AHPRA-registered Australian doctors, wherever you are. Book your appointment today.