Frequently Asked Questions

Getting instant prescriptions online in Australia is easy with NewTeleDoc Medical. Simply book a telehealth consultation with one of our registered Australian doctors, discuss your healthcare needs, and receive your digital prescription. All prescriptions are legally valid and can be filled at any registered pharmacy across Australia.

Yes, you can receive prescription refills through telehealth consultations with a registered doctor, who will assess whether a refill is appropriate based on your medical history and current treatment.

In Australia, online prescriptions are fully legal when issued by registered doctors through approved telehealth services.

Most online prescriptions are issued within 15-30 minutes after your telehealth consultation. For urgent prescriptions, our express service can deliver instant scripts in as little as 5 minutes, depending on doctor availability and case complexity.

Telehealth is a good option for managing many types of medical prescriptions. Our patients see us for a variety of online prescriptions, from contraception through to erectile dysfunction, and for conditions ranging from high blood pressure to asthma & allergies. Approval of a medication request, and any repeat prescriptions, are at the doctor’s discretion. Some medications should be prescribed by one prescriber who has overall management of your condition.

Schedule 4 drugs which have the potential to cause harm or be misused such as benzodiazepines, duromine, zolpidem, zopiclone, quetiapine and high strength codeine are not routinely prescribed and should be sourced from your regular GP. No schedule 8 controlled drug medication or drugs of addiction will be prescribed via our telehealth services.

Yes, where appropriate, our experienced doctors can prescribe antibiotics based on their clinical judgement. During your video consult, your doctor will assess your symptoms and issue a prescription if it is deemed safe and clinically appropriate for your personal circumstances.

If your prescription already includes repeats, the pharmacy provides a new token after dispensing for your next authorised supply. You may not need a new consultation. If you've lost the original prescription token, contact the prescriber. If you've lost a repeat token, contact the pharmacy that issued it. Your pharmacist can help you check what remains on your prescription and whether you need a doctor's review before your next supply.

Yes, in most cases. Your doctor will check your health conditions, current medicines, and medical history first. Some conditions can affect which options suit you.

This needs a careful, individual assessment. Tell your doctor about any current or past eating disorder so they can decide what’s right for you. If you’re currently struggling with disordered eating, you can also contact the Butterfly National Helpline on 1800 33 4673 for support.

An eScript (electronic prescription) is a secure digital version of a paper prescription. Instead of receiving a printed script, you are sent a unique QR code or token by SMS or email, which you can take to any participating pharmacy to have your medication dispensed.

eScripts are convenient, safe and easy to store on your phone, reducing the risk of lost or damaged paper prescriptions.

Speaking to a telehealth doctor to obtain an online prescription is legal in Australia. The Australian Government changed legislation in 2019 to make electronic prescribing of PBS medicines legal nationwide. States and territories have also made changes to their legal frameworks to allow for electronic prescriptions. Electronic prescriptions, also known as eScripts, are now a highly common and convenient option that removes the need for a physical paper prescription. The same regulations for prescribing and supplying medicines exist for both paper and electronic prescriptions. Clinicians are required to adhere to the National Health Act 1953 and relevant State or Territory regulations when prescribing and supplying medicines using an electronic prescription.

An electronic prescription (eScript) replaces traditional paper prescriptions. Once approved by your GP, an eScript token is sent directly to your mobile phone via SMS or Email as a unique QR code.

You can present this QR code at any pharmacy across Australia to receive your medication, or upload it to an online delivery pharmacy.

You can request an eScript repeat for $25.00 by submitting our secure online medication request form. An AHPRA-registered doctor evaluates your health questionnaire and previous prescription history. If clinically suitable, your eScript token is issued straight to your phone via SMS.

Strictly No. Under Australian poisons regulations and telehealth clinical guidelines, our doctors do not prescribe Schedule 8 controlled substances (e.g., opioids, Schedule 8 stimulants) or addictive sedative medications via telehealth consultations.

It depends on your workplace. Some employers want a sick certificate from day one. Others let you take one or two days without documentation. Check your employment contract or workplace policy. When you do need a certificate, you can get a medical certificate online.

Through NewTeleDoc Medical. You fill in a 2-minute form from your phone or computer, take a quick call from our doctor, and a doctor reviews your case. Your med cert is emailed to you the moment the doctor approves it. No travel, no waiting room, no appointment to book.

Yes. You don't need a face-to-face appointment to get a medical certificate online. Telehealth consultations by phone or video are legally valid in Australia.

Yes. NewTeleDoc Medical is open 7 days including weekends, public holidays.

Yes. NewTeleDoc Medical 2 to 5 day medical certificate covers any combination of days for a flat $25.

Most medical certificate consults are reviewed within an hour.

Unfortunately, our doctors cannot backdate medical certificates. Certificates can only be provided on the day of the consultation. We apologise we cannot assist you in these circumstances.

Yes. Medical certificates issued by Australian-registered (AHPRA) doctors via telehealth hold complete legal validity under the Fair Work Act 2009, equivalent to traditional paper certificates provided during in-person GP visits.

Yes. Under Australian employment law, employers are required to accept reasonable evidence of illness or caring responsibilities. Our digital PDF certificates feature full AHPRA registration numbers and are universally accepted by employers, universities, and TAFEs nationwide.

A specialist may decline a referral if it does not meet their clinical requirements or lacks necessary information. If this happens, your referring doctor can update the referral or provide further details.

Yes, specialist referrals can be written as open referrals, meaning they are not addressed to a specific specialist. This gives you flexibility to choose any appropriate provider.

The pathology clinic where you go to have your test will provide your results to your consulting doctor who will advise if a follow up appointment is required.

A follow up appointment to review pathology results may be required because a doctor is best equipped to interpret the test results in the context of your medical history, symptoms, and overall health, providing a comprehensive understanding and appropriate next steps based on the findings. Essentially, your doctor can explain what the results mean for you personally, and make informed decisions about your care.

Pathology and imaging results will usually be sent to the referring doctor/GP clinic, and uploaded to your My Health Record. If you don’t have access to My Health Record and are wanting to discuss your results with a different clinic, they will be able to request your results by:

• Accessing your results online using Medway
• Contacting the pathology or imaging clinic directly for the results

Yes ($25.00). Following a clinical assessment, our doctors issue standard electronic PDF referrals for blood tests, STI health screens, X-rays, Ultrasounds, CT scans, and MRIs.

These referrals can be taken to any Australian pathology or imaging laboratory (including QML, Laverty, Melbourne Pathology, Clinpath, and Sullivan Nicolaides).

Yes ($25.00). If clinically indicated, an Australian GP can issue an official referral letter to your preferred public or private specialist doctor (Dermatologist, Cardiologist, Gynaecologist, ENT, etc.) across Australia.