Online Medical Certificates ($15) from Australian GPs
Fast, confidential, and official medical certificates issued directly to your phone via SMS and Email. Consult an AHPRA-registered GP online for sick leave, carer's leave, or university absence certificates without leaving home.
📱 3-Step Online Certificate Process
Obtaining an official medical certificate through NewTeleDoc Medical is fast and straightforward:
- 1. Submit Request: Fill out our quick online clinical questionnaire detailing your symptoms, date of onset, and required leave period.
- 2. GP Review: An Australian-registered GP evaluates your clinical presentation to confirm suitability.
- 3. Instant Delivery: Once approved, your official digital PDF certificate is sent straight to your mobile phone via SMS and Email.
Supported Certificate Types & Exclusions
Review covered leave types alongside regulatory exclusions required under Australian medical standards.
| Certificate Type | Suitability & Scope | Clinical & Legal Requirements |
|---|---|---|
| Personal Sick Leave | Short-term illness (e.g., cold/flu, gastroenteritis, migraine, acute pain). | Issued at doctor's discretion following clinical evaluation. |
| Carer's Leave | Taking leave to care for an immediate family member or dependent. | Requires details of the dependent's illness or care requirements. |
| University / TAFE Special Consideration | Missing exams, lectures, or requiring assignment extensions due to illness. | Official digital PDF provided with practitioner AHPRA registration number. |
| Excluded Categories (In-Person Only) | Workers' Compensation claims, Court attendance, Fit-to-Work clearances, Centrelink forms. | Strictly excluded via telehealth; requires comprehensive physical clinical examination. |
Frequently Asked Questions
Can my employer refuse to accept an online medical certificate?
Under the Fair Work Act 2009, employers must accept reasonable evidence of illness. Certificates issued by registered Australian medical practitioners via telehealth meet all legal requirements and are widely accepted across Australia.
Can I get a backdated medical certificate?
Per AHPRA guidelines, doctors cannot backdate medical certificates. However, if you were unwell yesterday and consult a GP today, the GP can state the assessment date and note your reported history of illness starting on the previous date if clinically appropriate.
What happens if my certificate request is declined?
Certificates are issued at the strict clinical discretion of the evaluating doctor. If your doctor determines that telehealth is unsafe or unsuitable for your condition, you will be advised to seek an in-person physical consultation.
What a telehealth GP cannot certify
Most short-term illnesses and mental health reasons are suitable for a telehealth certificate. Some situations need an in-person assessment:
- Fitness-for-duty assessments that require specific physical measurements (for example certain workplace drug and alcohol screens, or specific workplace fitness tests)
- Workers' compensation claims that require a formal in-person examination or specific specialist forms
- Long-term certification for ongoing injury or complex chronic illness, which usually needs in-person review and physical assessment
- Certificates requiring a physical examination, for example assessing gait or strength after a significant injury
During the consultation your GP will tell you if your situation is better suited to an in-person visit and help arrange the right next step.
Your rights and employer obligations
Under the Fair Work Act 2009, employees are entitled to paid personal/carer's leave and an employer may request evidence such as a doctor's certificate to support the absence. A certificate issued by an AHPRA-registered GP via is legally equivalent to one issued in a clinic and is accepted as evidence of illness.
Your medical information is protected under Australian privacy law. Your employer is not entitled to contact your doctor for further detail, and a certificate should not include more clinical information than is necessary to confirm the absence. The certificate simply states that you have been assessed and were unfit to attend during the specified period.
If your employer disputes a telehealth certificate, the Fair Work Ombudsman provides free advice on employee entitlements and evidence requirements. In most cases a valid AHPRA-registered certificate resolves any question.