About NewTeleDoc Medical — Convenient Online Healthcare Across Australia
NewTeleDoc Medical is an Australian telehealth service designed to make accessing medical care more convenient. We connect patients with Australian-registered doctors through online healthcare services, allowing eligible patients to discuss their health concerns remotely without needing to travel to a medical clinic for every appointment.
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Who We Are
NewTeleDoc Medical provides telehealth services to patients across Australia. Our service is designed for people who value the convenience of discussing suitable health concerns remotely, whether they are at home, at work or in another location.
We understand that travelling to a clinic can be difficult when you have a busy schedule, live in a regional area or are feeling unwell. Telehealth can offer a practical alternative for many healthcare needs, while recognising that some conditions require an in-person examination.
Our approach is centred on convenient access, responsible clinical assessment and helping patients understand the next steps in their care.
🔭 Our Vision
We envision a future where accessing quality healthcare is simpler, more convenient, and more accessible for people across Australia. A future where distance, busy schedules, and everyday challenges do not unnecessarily prevent people from seeking medical advice and support.
Through telehealth, we aim to make healthcare more accessible by connecting patients with Australian-registered doctors online, helping people take informed steps towards managing their health with confidence.
🎯 Our Mission
At NewTeleDoc Medical, our mission is to make healthcare more convenient and accessible through reliable, patient-focused telehealth services.
We believe accessing medical care should be as straightforward as possible. By providing online consultations and a range of medical services, including prescription requests, medical certificates, and referrals where clinically appropriate, we aim to simplify the healthcare journey for patients across Australia.
Our focus is on combining convenience, responsible medical care, and a positive patient experience while recognising that every patient's needs are different.
Our Story
NewTeleDoc Medical was established around a simple idea: accessing medical care should be more convenient in an increasingly busy world.
We recognise that travelling to a clinic or arranging an appointment in person is not always easy. Work commitments, family responsibilities, distance, and other everyday circumstances can make accessing healthcare challenging.
Telehealth offers another way for people to connect with doctors for suitable medical concerns. Through NewTeleDoc Medical, patients can access online medical services from the convenience of their own location, without unnecessary travel when an in-person appointment is not required.
Our goal is to make the process of accessing healthcare clearer and more convenient, while ensuring that clinical decisions remain guided by each patient's individual needs and the professional judgement of their doctor.
As we continue to develop our services, we remain focused on making online healthcare easier to navigate for patients throughout Australia.
What We Stand For
The values that guide every consultation, prescription and referral.
Accessibility
We aim to make suitable healthcare services easier to access for people across Australia, including those balancing busy schedules or living far from medical facilities.
Patient-Focused Care
We recognise that every patient is different. We value respectful communication, individual assessment, and care that considers each person's circumstances and needs.
Convenience
We use telehealth to simplify access to suitable medical services, helping patients connect with doctors remotely when an online consultation is appropriate.
Trust & Transparency
We believe patients should have clear information about our services, fees, booking process, and what to expect from a telehealth consultation.
Clinical Responsibility
We respect the importance of safe, appropriate medical care. Prescriptions, medical certificates, and referrals are provided only when clinically justified, and patients may be advised to seek in-person care when necessary.
Our Telehealth Services
NewTeleDoc Medical offers a range of online medical services, subject to clinical assessment and eligibility.
Online GP Consultations
Discuss suitable general health concerns with an Australian-registered doctor by phone or video. Your doctor will assess your situation and advise on appropriate care, treatment options or further assessment.
Online Medical Certificates
Request an assessment for a medical certificate for work, study or other relevant circumstances. Certificates are provided only when clinically appropriate following the required assessment.
Repeat Prescription Requests
Request a review for a repeat prescription for eligible, ongoing medications. A prescription is not guaranteed; the doctor must determine whether prescribing is safe and appropriate.
Specialist Referrals
Discuss whether a referral to a specialist is appropriate for your health needs. Your doctor will consider your symptoms, medical history and clinical circumstances before deciding whether a referral should be provided.
Blood Test & Pathology Referrals
Where appropriate, a doctor may provide a pathology request for blood tests or other investigations based on your clinical needs.
Medical Imaging Referrals
If further investigation is indicated, your doctor may assess whether a referral for imaging, such as an X-ray, ultrasound, CT scan or MRI, is appropriate.
Mental Health Care
Eligible patients may be able to access a Mental Health Treatment Plan assessment, subject to Medicare eligibility and clinical requirements.
Visit our Services and Fees page for current service details and pricing.
How NewTeleDoc Medical Works
Accessing telehealth services is straightforward.
Choose Your Service
Review the available services and select the option that best matches your needs.
Complete Booking
Provide the requested information about your health concerns and medical history accurately.
Clinical Assessment
Where required, an Australian-registered doctor will assess your information and speak with you by phone or video.
Understand Next Steps
Receive medical advice, a prescription, a certificate, a referral or a recommendation for in-person care.
⚠️ Every request is subject to clinical suitability. Submitting a request does not guarantee that a prescription, certificate or referral will be issued.
Why Choose NewTeleDoc Medical?
Key advantages of our telehealth service.
⚡ Convenient Access
Discuss suitable health concerns remotely, from wherever suits you.
🩺 Australian-Registered Doctors
Medical decisions are made by appropriately registered practitioners.
🗂️ A Range of Services
Consultations, prescription requests, certificates and referrals in one online service.
💰 Clear Pricing
Review applicable fees before making a booking or request.
🤝 Patient-Focused Care
Clinical decisions are based on individual circumstances and what is appropriate for your health.
🕐 Care When You Need It
If telehealth is not suitable, you may be advised to seek an in-person assessment.
🩺 Our Commitment to Responsible Healthcare
Your health and safety come first. Telehealth is not appropriate for every condition, and some concerns require a physical examination, testing or urgent treatment.
Our doctors make clinical decisions based on the information available and their professional judgement. You may be advised to visit your regular GP, attend a clinic or seek other medical care if that is the safest option.
NewTeleDoc Medical is not an emergency service. If you are experiencing a life-threatening emergency, call 000 in Australia.
✅ Listed on Healthdirect
NewTeleDoc Medical is listed in the Australian Healthdirect Service Finder. View our Healthdirect service listing for information about our online general practice service.
Frequently Asked Questions
Common questions about NewTeleDoc Medical.
No. NewTeleDoc Medical is not an emergency service. If you are experiencing a life-threatening emergency, call 000 in Australia or attend your nearest emergency department.
Yes. Consultations are provided by appropriately registered Australian doctors. Clinical decisions are made by practitioners registered with the Australian Health Practitioner Regulation Agency (AHPRA).
Our services include online GP consultations, medical certificates, repeat prescription requests, specialist referrals, blood test and pathology referrals, medical imaging referrals and mental health care — all subject to clinical assessment and eligibility. See our Services and Fees page.
A standard telehealth GP consultation is $49. Repeat prescriptions and pathology, imaging and specialist referrals are $25, medical certificates start from $15, and eligible Mental Health Treatment Plans are bulk-billed ($0). See the full Pricing & Fees page.
NewTeleDoc Medical provides telehealth services to patients across Australia, subject to service availability and clinical suitability.
No. Every request is subject to clinical suitability. Your doctor will make an independent clinical assessment and may recommend in-person care, further testing or other medical services where that is the safest option.
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NewTeleDoc Medical provides telehealth services across Australia, subject to service availability and clinical suitability.
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Access Online Healthcare Today
If you are looking for a convenient way to discuss a suitable health concern, explore the services available through NewTeleDoc Medical. Review our service options, check the applicable fees and choose the next step that is right for you.